Contact information

Contact Us

We’re always happy to hear from you 💌
Whether you have a question about your custom order, shipping details, returns, or just want to share your pet’s story — the InkSoulPets team is here to help.

🐾 Customer Support

Email: Hello@inksoulpets.com
Response Time: Within 24 hours on business days

Our support team is available Monday to Sunday, excluding public holidays.
We’ll do our best to respond as quickly as possible — usually within one business day.

🌎 Working Hours (Beijing Time, GMT+8)

  • Monday – Friday: 9:00 AM – 9:00 PM

  • Saturday – Sunday: 10:00 AM – 6:00 PM
    Please note: During holidays, response times may be slightly delayed.

🎨 Order & Artwork Assistance

For questions related to your artwork, photo submission, or customization details, please include your order number and a brief description in your email.
Our design team will review your request and respond with personalized assistance.

📦 Shipping & Returns

If you’re checking on an existing order or tracking status, please visit the Order Tracking Page (if applicable) or contact us directly via email.
For return or refund inquiries, please review our Refund & Return Policy before reaching out — this helps us resolve your request faster.

💬 Social Media

Follow us for updates, stories, and behind-the-scenes art moments:

📸 Tag us to get featured — we love seeing your pets!

❤️ Partnership & Collaboration

For influencer collaborations, media inquiries, or business partnerships, please email:
Hello@inksoulpets.com
Use the subject line “Partnership Inquiry” so our team can prioritize your message.

🧾 Order Verification & Security

To protect our customers, we may ask for order-related verification when assisting with delivery or refund requests.
Please ensure you contact us only through our official email:
📩 Hello@inksoulpets.com

🕊️ Final Note

At InkSoulPets, every artwork tells a story — and your story matters to us.
Thank you for trusting us to turn your pet’s spirit into timeless art.
We look forward to hearing from you soon! ❤️