Shipping policy

Shipping Policy

1. Overview

At InkSoulPets, we take pride in delivering your custom artwork safely and efficiently.
This Shipping Policy explains how we process, package, and deliver your orders worldwide.

2. Order Processing Time

  • All standard orders are processed within 1–3 business days after payment confirmation.

  • Custom or personalized artwork orders may require additional processing time of 5–10 business days, depending on the complexity of your artwork.

  • Orders are not shipped on weekends or public holidays.

3. Shipping Locations

We currently ship worldwide.
Our production and fulfillment centers are located in multiple regions to ensure faster delivery to our customers.
Your order may be fulfilled from the nearest available warehouse or partner facility.

4. Shipping Time

Estimated delivery times (after dispatch):

  • United States: 5–10 business days

  • United Kingdom & Europe: 7–14 business days

  • Canada & Australia: 7–15 business days

  • Asia & Other Regions: 10–20 business days

Please note: Delivery times are estimates only and may vary due to customs clearance, holidays, or unforeseen delays.

5. Shipping Fees

 

  • Digital products are delivered electronically and do not require shipping.
  • Framed canvas orders are shipped with free standard shipping.
  • For other physical products, shipping fees (if applicable) will be calculated at checkout before payment is completed.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your package on the carrier’s website within 24–48 hours after receiving the tracking email.

7. Customs, Duties & Taxes

  • International shipments may be subject to import taxes, customs duties, or fees imposed by your country.

  • These charges are not included in our product price or shipping fee and are the customer’s responsibility.

  • InkSoulPets has no control over these charges and cannot predict their amount.

8. Delays or Lost Packages

While we work closely with our carriers, unforeseen delays may occur due to customs, weather, or logistics network issues.
If your package is delayed or lost, please contact us at Hello@inksoulpets.com, and we’ll help you resolve the issue as quickly as possible.

9. Incorrect Address or Delivery Issues

Please ensure your shipping address is correct before completing your order.
We are not responsible for orders lost or delayed due to incorrect or incomplete address information provided by the customer.
If the package is returned to us due to an incorrect address, a reshipping fee may apply.

10. Split Shipments

In some cases, your order may be shipped in multiple packages to ensure faster fulfillment.
You will receive separate tracking numbers for each shipment if applicable.

11. Contact Us

If you have any questions regarding your shipment, delivery status, or tracking, please contact our customer service team:
📩 Email: hello@inksoulpets.com

12. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our logistics partners or operational procedures.
The most current version will always be available on our website.