Terms of service

Terms of Service

1. Introduction

Welcome to InkSoulPets.
These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our website, products, and services (collectively, the “Services”) provided by InkSoulPets (“we”, “our”, “us”).

By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our Services.

2. Eligibility

By using our Services, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
You agree to provide accurate, complete, and current information when creating an account or placing an order.

3. Products and Services

3.1 Custom Artworks

Our products include custom and personalized artwork (e.g., pet portraits, digital paintings, and printed items).
By submitting your photo or content for customization, you grant InkSoulPets a non-exclusive, royalty-free, worldwide license to use that content for the purpose of creating, editing, and fulfilling your order.

3.2 Artistic Variations

Each artwork is partially hand-edited and digitally processed.
As such, slight variations in color, lighting, or artistic interpretation are normal and do not constitute defects or grounds for refund.

3.3 Product Availability

We reserve the right to modify, limit, or discontinue any product or service without prior notice.

4. Orders and Payment

  • All prices are listed in USD (or your local currency if supported).

  • We accept major payment methods, including credit cards, PayPal, and other secure processors.

  • By placing an order, you authorize us to charge your selected payment method for the total amount of the order, including applicable taxes and shipping fees.

  • Orders for custom or personalized products are final and cannot be cancelled once production has begun.

5. Shipping and Delivery

We aim to deliver all orders promptly. Delivery times may vary depending on your region and the shipping method selected at checkout.
InkSoulPets is not responsible for delays caused by carriers, customs processes, or factors beyond our control (e.g., weather, strikes, or holidays).

6. Returns and Refunds

Our Refund & Return Policy governs all requests for returns, exchanges, or refunds.
Please review the policy available on our website before placing your order.
Custom and personalized items are final sale unless defective or incorrect.

7. Intellectual Property

All content on this website — including images, graphics, text, logos, product designs, and artworks — is the property of InkSoulPets or its licensors and is protected by international copyright and trademark laws.
You may not reproduce, distribute, modify, or use any material from our website without prior written consent from InkSoulPets.

8. User Content

When you upload or submit any material (e.g., pet photos, text, or ideas) to our website, you confirm that:

  • You own or have permission to use the submitted content;

  • The content does not infringe on any third-party rights;

  • You grant us a license to use it solely for fulfilling your order and improving our Services.

We may (with your consent) display anonymized or sample artworks on our website or social media for promotional purposes.

9. Limitation of Liability

To the maximum extent permitted by law, InkSoulPets shall not be liable for:

  • Any indirect, incidental, or consequential damages (including loss of data, profit, or goodwill);

  • Any color or artistic variations in custom artwork;

  • Delays or failures due to external circumstances beyond our reasonable control.

Our total liability shall not exceed the amount you paid for the product or service in question.

10. Privacy and Data Protection

We respect your privacy. All personal information is processed according to our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using our Services, you consent to the collection and use of your data as described in our Privacy Policy.

11. Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
You must notify us immediately if you suspect any unauthorized access or security breach.

12. Prohibited Uses

You agree not to use our website or Services for:

  • Any unlawful purpose;

  • Uploading or transmitting malicious code or spam;

  • Violating any intellectual property rights;

  • Collecting information from other users without consent.

We reserve the right to suspend or terminate your access if you engage in prohibited or abusive behavior.

13. Disclaimer of Warranties

Our Services are provided “as is” and “as available,” without warranties of any kind, express or implied.
We do not guarantee that the website will be uninterrupted, secure, or error-free.

14. Indemnification

You agree to indemnify and hold harmless InkSoulPets, its affiliates, employees, and partners from any claim, demand, or damages arising out of your use of the Services or violation of these Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which InkSoulPets operates, without regard to conflict of law of UK.
For EU and UK customers, local consumer protection laws may apply in addition to these Terms.

Company Name: USEEMALL LTD

Company Address: Conyngham Road, Manchester, England（This is not a returning address）

16. Termination

We may suspend or terminate your access to our website or Services at any time for violation of these Terms or for conduct harmful to other users or the company.

17. Contact Us

If you have any questions about these Terms of Service, please contact our support team:
📩 Email: Hello@inksoulpets.com

18. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our practices, legal requirements, or new features.
The latest version posted on our website supersedes all prior versions.
Your continued use of our Services after changes are posted constitutes your acceptance of the updated Terms.